refunds and return policy
At Liquidation Pallets Direct, we are committed to transparency and customer satisfaction. Because liquidation pallets contain wholesale surplus, overstock, customer returns, and mixed-condition items, all sales are final. However, we strive to provide a clear and fair policy so you always shop with confidence.
✅ All Sales Are Final
Due to the nature of liquidation merchandise, we do not accept returns or offer refunds on any pallet sales.
Each pallet is sold as-is, and may include new, used, open-box, or damaged items, which is reflected in the wholesale pricing.
✅ Damaged Shipments
We secure and inspect every pallet before it leaves our warehouse. However, damage may still occur during freight transit.
If your pallet arrives with significant shipping damage, please follow these steps:
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Report the damage within 24 hours of delivery.
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Take clear photos of the pallet, damaged areas, and the shipping label.
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Do not remove items from the pallet before submitting proof.
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Email your claim with photos to sales@liquidationpalletsdirect.com along with your order number.
Because freight damage is handled directly by the carrier, we file a freight claim on your behalf.
Refunds and compensation depend on the freight carrier’s approval.
✅ Missing or Incorrect Pallets
If you receive the wrong pallet or your shipment arrives missing, contact us immediately.
We will:
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Review your order details and freight documents.
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Investigate the issue promptly.
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Provide a replacement or store credit if confirmed.
✅Refund Processing Time
Approved refunds (for freight damage claims only) are processed within 5 business days after confirmation.
Thank you for your patience and for shopping with us.
⚠️ No Guarantees on Item Condition
Each pallet contains mixed-condition merchandise. We do not guarantee:
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Individual item functionality
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Retail packaging
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Exact item counts
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Brand assortment
This is standard in liquidation and is what allows us to offer below-wholesale pricing.
❌ Order Cancellation Policy
Orders cannot be canceled after payment because pallet preparation and freight scheduling begin immediately.
For special cases, contact customer support for review.
✅ Contact Support
We are always happy to assist you before or after your purchase.
Email: sales@liquidationpalletsdirect.com
Phone: (213) 207-0432
In conclusion, we aim to deliver honesty, value, and trust in every pallet we ship. Please review this policy before purchasing to ensure you understand the nature of liquidation inventory. Thank you for choosing Liquidation Pallets Direct your source for wholesale pallets at unbeatable prices.